Shipping Policy

Thank you for visiting and shopping at JOURNEY.

The following are the terms and conditions that constitute our Shipping Policy.

At this time we only provide Australia-wide shipping.

Candle orders should be processed within 5 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone. 

Personalised giftware can at times take longer than candles.  

JOURNEY shipping is capped at $15 which means you can pour yourself a glass of wine and get your retail on!

Delivery delays sometimes occur. 

Tracking

You will receive a shipment confirmation email once your order has shipped containing your tracking number(s). The tracking number should be active within 24 hours.

Damages

Damages unfortunately do occur at times, but we want you to be happy.  All we ask is that you email us, and provide a photo of your damage purchase.